Generate and follow up on leads for private offices, dedicated desks, hot desks, meeting rooms, and other coworking services.
• Respond promptly to leasing inquiries received through phone calls, WhatsApp, email, walk-in visitors, and online platforms.
• Conduct professional tours and presentations of the coworking space to potential clients.
• Understand client requirements and recommend suitable workspace solutions based on business needs, team size, budget, and duration.
• Prepare quotations, proposals, lease agreements, membership agreements, and other leasing documentation accurately and on time.
• Follow up consistently with prospects and negotiate within approved commercial guidelines to convert inquiries into signed agreements.
• Achieve assigned monthly leasing, occupancy, conversion, and revenue targets.
• Maintain an accurate and updated database of leads, prospects, clients, follow-up activities, contracts, and leasing status.
• Coordinate with management on space availability, pricing, promotions, discounts, and leasing strategies.
• Manage the reception area and professionally welcome clients, visitors, and prospective tenants.
• Handle incoming calls, emails, correspondence, and general customer inquiries in a professional and timely manner.
• Coordinate meeting room bookings, workspace reservations, and related client requirements.
• Support existing tenants and members with daily requests and maintain a high level of customer satisfaction.
• Assist with tenant onboarding, move-ins, contract renewals, expansions, and move-outs.
• Maintain accurate records of occupancy, contracts, payments, renewals, and client information.
• Promote and upsell additional services such as meeting rooms, virtual offices, event spaces, and other available services.
• Monitor the presentation and operational readiness of the coworking space and promptly report maintenance or operational issues.
• Support administrative and operational tasks as required by management.