Section A – Specific Responsibilities:
• Provide exemplary customer service that meets the standards of McKesson Canada; customerinteraction is done via phone and email
• Billing prescriptions through pharmacy software, ensuring all required documentation isadequate and appropriate, including (but not limited to) accounts receivables, dosage anddosing intervals, third-party billing restrictions, scheduled appointment dates, clinic locations, copayment management, coordination of benefits, and assignment of benefits
• Creating patient files in pharmacy software
• Managing site calendars, appointment changes, dispensing, and shipping schedules
• Accurately dispensing medications to ensure arrival at the appropriate destination on time
• Conducting patient follow-up calls for outstanding accounts, ensuring that all medicalquestions are referred to a Pharmacist
• Adherence to all relevant guidelines, including the established Standard Operating Procedures and all applicable regulatory requirements
• Inventory management and reconciliation
• Effective communication with both external and internal contacts
• Developing and maintaining professional relationships with healthcare professionals,reimbursement coordinators, infusion coordinators, provincial ministries of health, andprivate payers
• Accurate data entry into various systems
• Liaison between insurance plans and physicians directly to ensure all necessary paperworkand information is provided to the patient’s plan for coverage review
• Understanding, and resolving third-party billing issues for high-dollar value products
• Thoroughly and accurately completing paperwork regarding the processing of materials