HR Specialist - US Operations & Benefits Administration
LocationMakati City, Metro Manila, Philippines
Work modeon-site
Typefull-time
DepartmentHuman Resources
Company size11+ people
First seen1w ago
Last seen1d ago
About the role
We are seeking a strategic, efficient, detail-oriented and people-first HR Specialist. This role is the operational engine of our HR administration: processing employee status changes, administering leave of absence workflows, running our weekly benefits operations cadence, answer emails and employee/manager questions, and maintaining data quality across our HR systems. You will work from documented runbooks with a US-based senior HR manager as your escalation partner, and you will help improve those runbooks as our processes are progressively automated.
Key Responsibilities:
Employee Status Change Administration (~30%)
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Execute employee status changes end-to-end in BambooHR using our documented change matrix: employment status changes (part-time/full-time, contractor conversions), role changes, promotions, campus and entity transfers
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Update job records, compensation table entities, PTO accrual policies, workers’ compensation classifications, tax withholding, and system sync settings per the matrix
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Create downstream tickets (IT, expense systems, distribution lists) and required notifications for each change type
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Maintain the benefit tracking and entity transfer tracking lists; upload change letters to employee records
Leave of Absence Administration (~20%)
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Process leave requests handed off from the US-based intake owner: status changes into and out of leave, eligibility tracking, benefit continuation coordination
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Complete employer-action steps on The Standard’s portal for disability and leave claims; track claim status
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Produce the monthly leave of absence audit and the monthly unpaid leave and deductions report
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Process return-to-work changes, including accrual recalculations
Benefits Administration Operations (~30%)
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Run the weekly benefits cadence: life event review and processing (PlanSource/BambooHR), evidence-of-insurability tracking and approvals, status-change benefit eligibility review, carrier import error triage, enrollment communications
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Maintain Savii (ICHRA platform) additions and terminations
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Pull, scrub (PII removal per protocol), and distribute recurring reports: claims funding, check register, supervisor ID, ACA hours uploads
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Prepare vendor invoices for the AP workflow; confirm retirement plan contribution processing
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Support open enrollment execution: communications, completion tracking, life-event surge processing
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Support payroll cycles with benefit deduction pulls and discrepancy flags (payroll itself is owned onshore)
Log findings; route anything requiring employee or manager follow-up to the onshore escalation owner
On-demand Back-Up Support
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Employee relations, staff support, and investigations – cross-trained to be able to serve as back-up investigator in employee relation investigations in collaboration with Compliance, People Ops, Legal, and Senior Leadership team following protocols and scripted interview guides.
Requirements
Must-Haves:
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1+ years in HR operations, benefits administration, or HR shared services supporting a US-based employer; US benefits exposure strongly preferred (medical/ICHRA, dental/vision, 401(k), FMLA and state leave concepts)
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Hands-on HRIS experience — BambooHR strongly preferred; PlanSource or a comparable benefits administration platform a plus
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Strong Excel skills (filtering, lookups, report manipulation); comfortable working across multiple web portals daily
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Excellent written and verbal English; clear, professional email communication with US-based staff and vendors
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Demonstrated discipline with confidential data (SSNs, compensation, medical-adjacent information); prior experience under a PII handling protocol preferred
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Detail orientation with a track record of zero-miss recurring execution; references should speak to reliability
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Comfortable with a documented-backup arrangement (a second trained person maintained by the staffing partner)
Nice-to-Haves:
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Familiarity with employment and labor law, regulation, and HR compliance
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Experience in Employee Relation, handling tricky employee-related investigation
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A commitment to and understanding of diversity, equity, and inclusion best practices in recruitment.
Benefits
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HMO with 1 free dependent upon hire
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Life Insurance
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20 PTO credits annually
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Night Differential Pay
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VL and SL cash conversion
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Annual Performance-Based Merit Increases and Employee Recognition
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Great Company Culture
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Career Growth and Learnings
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NIGHT SHIFT, Mondays - Fridays
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ONSITE at Ayala, Makati, with an opportunity to transition to HYBRID based on client approval and performance.