Strategic Sourcing: Lead sourcing and contracting activities for MEA across assigned spend categories, using market insights, business priorities, spend analysis, supplier benchmarks, and strategic value levers to deliver cost savings, risk reduction, improved service outcomes, and fit-for-purpose supplier solutions. Review, draft, and negotiate supplier contracts, Service Level Agreements, Statements of Work, and related commercial documentation. Evaluate best-in-class suppliers through RFx or similar competitive processes and advise stakeholders on supplier strategy, sourcing best practices, negotiation approach, contract terms, and procurement processes. Maintain strong stakeholder and supplier relationships, disciplined project management, and clear communication throughout the sourcing lifecycle. Support continuous improvement across sourcing and procurement processes in partnership with the GPTPMS Center of Excellence.
Third-Party Management: Provide strategic direction and governance across MEA markets for assigned supplier relationships, including supplier performance monitoring, issue resolution, risk oversight, and governance reporting. Track aggregate supplier performance against agreed measures and report outcomes on a monthly, quarterly, or annual basis, as appropriate. Identify and execute opportunities to improve supplier governance and procurement processes, including initiatives with potential financial or operational impact. Lead recurring Enterprise Business Review sessions with business partners, matrix stakeholders, and suppliers on a quarterly or semi-annual basis to provide strategic guidance and monitor performance. Complete supplier governance activities within the TPM tool, including supplier profiling, research, spend reviews, and assigned governance tasks. Perform vendor-facing assessments, including SLA reviews, business continuity plan reviews, contact updates, insurance certificate reviews, and other assessments as required. Manage and analyze supplier scorecards and surveys to ensure effective measurement of supplier performance and stakeholder sentiment.
Portfolio Management: Build and maintain strong relationships with business stakeholders to understand portfolio requirements and deliver supplier-focused solutions. Navigate a complex and evolving supplier landscape, balancing changing business strategies, priorities, and risk considerations. Facilitate senior-level discussions between Cigna and supplier leadership. Bring strategic thinking and thought leadership to business requirements, enterprise agreements, Service Level Agreements, change orders, Statements of Work, and related commercial arrangements. Collaborate with sourcing teams, TPM colleagues, and business requestors to support supplier performance management and negotiations. Perform reporting and analysis on supplier spend, portfolio performance, expiring contracts, renewals, and contract pipeline data to support business areas and strategic sourcing priorities. Execute supplier agreement terminations and non-renewals as required, ensuring appropriate steps are taken to offboard supplier services effectively.
Governance and Regulatory Compliance: Act as the primary point of contact for governance and compliance matters related to outsourcing and third-party arrangements. Support adherence to applicable regulatory requirements and coordinate reporting to Cigna MEA Finance/Board, as required. Maintain and enforce GPTPMS policies in line with relevant regulatory standards. Oversee third-party due diligence, risk assessments, contract maintenance, and ongoing monitoring under the applicable regulatory framework. Support key regulatory interactions in the UAE, as required.