* Deliver excellent customer service while supporting employees across multiple locations.
* Provide day-to-day technical support for endpoint and user systems across Windows, macOS, and Linux environments.
* Install, configure, maintain, and troubleshoot hardware, software, mobile devices, and peripheral equipment for end users.
* Support conference room, collaboration, and meeting technology for executive meetings, leadership reviews, and other high-visibility events.
* Administer user accounts, permissions, and access controls through Active Directory and Azure AD in accordance with established security and compliance requirements.
* Support endpoint management and security controls to maintain a secure and compliant computing environment.
* Perform local IT asset lifecycle activities, including device provisioning, deployment, inventory tracking, maintenance, refresh coordination, and secure decommissioning.
* Maintain accurate asset records and software licensing information using IT service management and asset management tools.
* Respond to and resolve service requests and technical incidents in a timely manner, escalating more complex issues through established support paths.
* Create and maintain technical documentation, standard operating procedures, and knowledge base content.
* Collaborate with infrastructure, network, and security teams to support enterprise IT operations and coordinated issue resolution.
* Participate in planned maintenance activities and support occasional after-hours or on-call responsibilities as required.