• Collaborating with HR CoE in setting up HR records for the new joiner and rolling out employment contracts.
• Ensure new hires joining ICON are Compliance Screened
• Provide responses and guidance to new joiner with regular follow-ups on submission of documents to complete the onboarding.
• Co-deliver global background checks process, supporting HR CoE with reporting.
• Produce work that is accurate, thorough, and demonstrate compliance with sufficient analysis to meet the customers’ requirements, evidenced by minimal to nil re-work, escalations or quality feedback.
• Support various other HR process from hire to retire.
• Complete required volume of work & projects by deadlines, measured on meeting SLAs and delivery on projects and activities as assigned.
• Contribute to the creation of solutions to improve and standardize (globally where possible) the service by Identifying and recommending opportunities for improvements.
• Assess and allocate variable work that comes into the Service Centre
• Ensure Individual development and continual service improvements