III. RESPONSIBILITIES AND ACCOUNTABILITIES: Based on above
Leadership and Strategy: Develop and execute the company’s travel retail strategy in alignment with broader business goals. Lead a team of department managers and staff to achieve sales targets and maintain high customer satisfaction levels.
The TR director is directly accountable for business partners relationship development: Manage relationships with business partners to further develop a prominent level of trust and priority to our brand in partner’s share of mind. Negotiate favorable terms and collaborate on promotional activities to optimize Chanel’s visibility in airports to further cater to brand equity.
Organization Building: Shape Travel Retail Division organization based on business development opportunities and internal work matrix needs.
Operations Management: Oversee, through sales and marketing managers, all aspects of day-to-day retail operations, including store layout, visual merchandising, inventory management, staffing and logistics. Implement best practices to maximize efficiency and minimize operational costs.
Foster internal discussions to ensure collaborative work with LM teams.
Sales and Revenue Generation: Develop business plans, set and monitor sales targets, track performance metrics, and implement sales strategies to drive revenue growth. Foster a sales-focused environment, motivate the sales team, and identify opportunities for upselling and cross-selling.
Customer Experience: Ensure exceptional customer service standards are always maintained. Implement initiatives to enhance the overall shopping experience, including customer engagement, product knowledge, and loyalty programs. Lead and overview digital tools developments and roll out to enhance Chanel shopping experience and develop customer loyalty.
Financial Management: Prepare and manage the travel retail budget, monitor expenses, and ensure financial objectives are met. Analyze sales data, market trends, and key performance indicators to make informed decisions.
Regulatory Compliance: Ensure compliance with all relevant laws, regulations, and industry standards pertaining to travel retail operations, including customs, and tax regulations.
Staff Development: Recruit, train, and mentor staff members to achieve their full potential. Foster a positive work environment that encourages teamwork, professional growth, and employee engagement.
Marketing and Promotions: Collaborate with the marketing team to develop and execute promotional campaigns, events, and marketing initiatives to attract travelers and increase footfall.