What You Will HaveCustomer Focus: Working knowledge of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and ability to leverage that information in creating customized customer solutions.
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Communicates and prioritizes customer needs and expectations
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Researches and validates customer requirements
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Gathers feedback and drives continuous improvement
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Engages proactively with customers to understand business needs
Data Gathering & Analysis: Working knowledge of data gathering and analysis tools, techniques, and processes; ability to collect and synthesize data from a variety of stakeholders and sources in an objective manner to reach a conclusion, goal, or judgment.
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Applies standard data collection and analysis processes
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Documents and synthesizes data from multiple sources
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Uses basic analytical tools to support decision-making
Service Excellence: Working knowledge of customer service concepts and techniques; ability to meet or exceed customer needs and expectations and provide excellent service in a direct or indirect manner.
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Delivers high-quality service to internal and external customers
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Resolves common issues and responds with urgency to requests
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Documents and tracks customer concerns in a timely manner
Effective Communications: Working knowledge and understanding of effective communication concepts, tools and techniques; ability to effectively transmit, receive, and accurately interpret ideas, information, and needs through the application of appropriate communication behaviors.
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Provides clear, constructive feedback
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Incorporates feedback to improve communication effectiveness
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Prepares and delivers reports required for assigned work
Problem Solving: Basic understanding and knowledge of approaches, tools, techniques for recognizing, anticipating, and resolving organizational, operational or process problems; ability to apply knowledge of problem solving appropriately to diverse situations.
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Applies structured problem-solving approaches
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Follows standard escalation and reporting processes
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Uses established procedures for analysis and resolution
Technical Excellence: Working knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
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Delivers effective technical solutions to routine challenges
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Applies engineering standards, tools, and best practices
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Maintains and builds technical knowledge
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Supports others in resolving technical issues
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Preferred: Bachelor’s degree in Electrical Engineering (BSEE) or Electrical Engineering Technology (BSEET); alternatively, at least 3 years of relevant industry experience.
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Experience working cross-functionally with engineers, contractors, consultants, and end users
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Knowledge of power systems, including switchgear, ATS, and generator systems, with ability to read electrical schematics and blueprints
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Experience with automation and controls, including PLC-based systems, HMIs, and distributed control systems
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PLC experience with one or more: Modicon/Schneider, Rockwell/Allen-Bradley, Siemens, or GE
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HMI experience preferred (e.g., Rockwell FactoryTalk, Siemens, Vijeo, iFix, Wonderware)
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Minimum 2 years of related experience or 4 years of equivalent experience
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Valid driver’s license and ability to meet background, drug, and medical requirements