Key Responsibilities:
Support Product Adoption & Insights Track adoption and usage metrics across SHIP-HATS, CStack, and StackOps. Help maintain dashboards and reports on adoption trends vs total addressable market (TAM). Analyse data to identify opportunities to increase both breadth (new subsystem onboarding) and depth (feature usage) of adoption. Support campaigns or pilots aimed at driving adoption growth. Improve User Experience Help design and manage feedback loops across multiple channels — support tickets, user surveys, Slack/Teams channels, and training sessions. Synthesise user feedback into actionable insights for the product teams. Contribute to mapping and improving the end-to-end user journey: Pre-onboarding and onboarding Training and enablement Product usage and support Offboarding and exit feedback Partner with Product Ops leads to ensure users receive timely responses and clear guidance. Support Value & Impact Tracking Assist in gathering evidence of how users benefit from the products (e.g. productivity, delivery speed, reduced issues). Work with the team to compile success stories and usage summaries for internal sharing. Communications & Engagement Help prepare regular product updates, newsletters, and roadmap announcements. Contribute to welcome campaigns and other outreach activities to engage users. Support internal coordination with other Product Managers, Engineers, and Enablement teams.