Product Vision and Strategy
Own the product strategy and multi-quarter roadmap for Lending Originations journeys or capabilities, contributing to the broader multi-year Originations vision.
Establish objectives, key results, and performance metrics aligned with company priorities and member needs.
Identify and prioritize opportunities to improve application completion, approval, funding, and new-loan conversion.
Translate complex customer, business, risk, and operational needs into clear product priorities and scalable solutions.
Customer Insights and Experience
Maintain a deep understanding of applicant and member needs through user research, data analysis, surveys, experimentation, and feedback loops.
Develop frictionless lending experiences that improve applicant satisfaction while supporting responsible lending and regulatory requirements.
Identify opportunities to improve both self-service and agent-assisted originations experiences.
Product Development and Execution
Scope and lead the development of new Lending Originations products, capabilities, and features.
Lead high-performing cross-functional teams that include Engineering, Design, Data, Risk, Fraud, Marketing, Operations, Legal, and Compliance.
Drive products from discovery and validation through launch, measurement, iteration, and scale.
Anticipate obstacles, manage dependencies, and help teams resolve blockers to deliver meaningful value for members and the business.
Balance near-term delivery with longer-term platform scalability, reliability, and maintainability.
Experimentation and Business Impact
Develop and execute experiments across the originations funnel to deliver measurable improvements in application completion, conversion, approval, and funding.
Define success metrics and use data to evaluate performance, identify insights, and inform product decisions.
Assess trade-offs across member experience, credit risk, fraud risk, operational efficiency, regulatory requirements, and financial performance.
Stakeholder Leadership and Communication
Build strong collaboration and alignment across a broad group of cross-functional stakeholders.
Craft a clear product narrative and communicate priorities, decisions, risks, dependencies, and trade-offs to executive leadership and partner teams.
Facilitate effective decision-making in an environment with complex constraints and shifting priorities.
Influence the organization through product expertise, structured thinking, strong judgment, and clear documentation.
Risk and Regulatory Management
Partner closely with Legal, Compliance, Risk, and Fraud teams to ensure originations products adhere to applicable regulatory requirements, internal policies, and industry best practices.
Design solutions that balance growth and conversion objectives with responsible lending, risk management, and member protection.
Support the launch and ongoing management of products operating within complex legal and regulatory frameworks. WHO YOU ARE / WHAT YOU BRING