Beyond the qualifications, we hire through a specific lens. These aren’t buzzwords; they’re the things we’ll actually look for in how you talk about your work.
You’re a builder, not a maintainer.
You’re most energized when there isn’t a clear path yet, and you get to define it. You don’t wait for direction; you identify gaps, shape solutions, and drive them forward. At Pendo, great Chiefs of Staff don’t just follow instructions; they operate as strategic advisors, influencing decisions, guiding stakeholders, and elevating how we work.
You’re not using AI tools occasionally. You’re rewiring how you work around them. You’re faster, sharper, and more prolific because of it, and you bring that energy to everything — how you approach your work, how you prep, how you communicate, how you think. We want someone who sees AI as a multiplier, not a shortcut.
•
Progressive experience in a technology, top-tier consulting, investing, or another high-performance environment.
•
Experience partnering directly with a founder, CEO, or senior executive and personally owning enterprise-level initiatives from strategy through implementation.
•
A track record of delivering measurable cross-functional business outcomes across complex, senior-stakeholder environments.
•
Strong understanding of how product, go-to-market, customer experience, finance, and operations work together.
•
Exceptional strategic judgment and analytical ability, including the ability to make sound recommendations with incomplete information.
•
Executive presence with the ability to influence, align, and constructively challenge senior stakeholders.
•
Excellent written and verbal communication skills, including the ability to produce decision-ready presentations and board materials.