• Master’s degree in Computer Science, Information Technology or related field and 3 years of experience in any call center production support role in the pharmacy benefit management domain. Will accept a Bachelor’s degree and 5 years of experience.
• Must have experience with: supporting, operating, and managing large-scale Splunk environments;
• Splunk Cloud and Enterprise deployment, configuration, and administration;
• Splunk architecture including indexing, search head clustering, and data onboarding;
• SPL (Search Processing Language); query optimization; data onboarding using Universal Forwarders;
• HTTP Event Collector (HEC); leading troubleshooting efforts; implementing performance improvements; supporting enterprise-level monitoring solutions;
• Load-balancing data ingestion using TCP/UDP protocols; leveraging native Splunk load-balancing capabilities for optimized performance and scalability;
• Configuring, deploying, and maintaining Cribl Stream and Cribl Edge; Cribl log management and data routing;
• Syslog; Splunk UF/HEC; enterprise-scale telemetry management and data normalization;
• Designing and implementing Cribl Packs for efficient data parsing and advanced data transformation;
• Infrastructure as Code (IaC) automation and configuration tools including AWS CloudFormation, Terraform, and Ansible; AWS security best practices including IAM policies, encryption methods, and compliance standards;
• Network Protocols including TCP/IP, DNS, DHCP, VLANs, and VPNs; Routers, switches, firewalls, load balancers, and wireless access points;
• Firewalls, IDS/IPS, NAC, and network segmentation; TCP/UDP Port configuration and performance tuning;
• Linux operating systems including RHEL, CentOS, Ubuntu, and Debian;
• Command-line and shell scripting with Bash and Python;
• Configuration management tools including Puppet and Chef;
• CI/CD pipelines and tools including Jenkins and GitLab CI; and
• Amazon Web Services (“AWS”) including EC2, Lambda, ECS, EKS, S3, and Control Tower.