Come join us! We have a fantastic opportunity in the Miami, FL area for a self-motivated, customer-oriented person with excellent communication skills. An Appliance Repair Technician to represent our brand at customer locations to diagnose, troubleshoot and repair our domestic premium appliances.
Key Responsibilities
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Travel to customer location to diagnose, troubleshoot and repair Miele equipment utilizing factory training, service manuals and computerized tools.
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Level and adjust equipment to include plumbing, gas and electrical connections
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Install and instruct customers on the proper use of equipment
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Organization and upkeep of company provided vehicle (tools, test equipment, computers and other company items)
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Complete all service calls and warranty documentation in an accurate and timely manner
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Maintain required parts inventory by ordering replacement parts as necessary and conducting inventories as required
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Maintain the delivery truck in safe and working order
Requirements
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100% local daily travel required
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A valid driver’s license
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High school diploma or general education degree (GED)
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Knowledge of basic plumbing and electrical skills
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Good computer skills with knowledge of Microsoft Office
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Ability to apply concepts of basic math
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Ability to read, write and comprehend instructions, correspondence, and memos in English
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Ability to multi-task
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Ability to work professionally with colleagues and be a team player
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Ability to manage difficult customer situations
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Must be self-motivated, customer-oriented person with excellent communication skills
Working Conditions
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Generally works in a customer’s home but may be exposed to extremes in temperature, humidity or wetness when in transportation
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May occasionally walk on slippery or uneven surfaces
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May have exposure to dust, gas, fumes or chemicals
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On occasion, may use special visual or auditory protective equipment
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Will occasionally climb stairs and work off elevated surfaces
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Frequently work with bio-hazards for Commercial Technicians only
Physical Requirements
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Ability to sit, walk and crawl occasionally
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Ability to stand, squat, kneel and dexterity to bend/twist neck and waist, frequently
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Ability to use hands repetitively and power/simple grasp constantly
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Ability for fine manipulation of hands as well as pushing, pulling and reaching above and below shoulder level constantly
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Physical ability to lift, pull and push products up to 50 pounds frequently
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Physical ability to lift, pull and push products that weigh in excess of 100+ pounds occasionally
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Ability to carry items up to 6 feet occasionally
Compensation
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$50,000 to $69,000 annually
Benefits
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Comprehensive health, dental and vision insurance
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Wellness discounts on medical premiums
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100% covered life and long-term disability insurance
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401k with company match
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PTO + holidays
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Generous Employee Purchase Program
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Wellness and volunteer programs
Legal
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V