• Ensure compliance with Manage the Job Cycle (MtJC) process
• Subject Matter Expert for their area of support
• Support the field technically through different media ( online , phone calls and technical papers)
• 24/7 Support for Critical Operations in the field when needed
• Share the knowledge across the organization by submitting best practices, case histories & lessons learned to the knowledge management database
• Follow up on field failures that requires Technology involvement and ensure that the learning is shared across the field
• Raise an alert across the Service Delivery organization whenever an unfamiliar technical issues arises on a job
• Coach other technical resources in their area of expertise
• Communicate to Engineering and Technology organization on issues and lessons learned related to different technologies
• PL specific responsibilities
• Handles special projects as required