Your Key Responsibilities Include:
• Provide same-day, immediate email/phone responses to all leads from the Century Communities website, 3rd party sources, signage, and other marketing.
• Respond quickly to “Live Chat” inquiries and answer questions, as you are responsible for guiding the customer through the “Buy Now” process.
• Qualify leads and follow up multiple times with prospects until the contract is completed online.
• Maintain a database of leads through Salesforce CRM.
• Maintain a toll-free number and voicemail for leads.
• Assist prospects in selecting the best Century Communities location for prospective homebuyers.
• Communicate with Divisions/Regions regarding ongoing email campaigns, promotions, and online new community launches on the website.
• Provide reporting of internet lead activity and sales conversion daily, weekly, and monthly.
• Provide consistent follow-up with all leads received at the 3, 7, 14, 21- and 28-day milestones via Salesforce CRM drip campaigns.
• Act as a customer service “concierge” once the customer has signed the contract. Proactively provide construction updates, lender updates, and title company updates up to closing.
• Focus on decreasing cancellation rates by proactively interacting with customers.
• Enhance customer experience and satisfaction by consistently communicating with the customer and keeping them engaged.
• Perform other duties as needed or assigned.