Key Responsibilities & Competencies
● Lead Global EMOC activation for multi-region emergencies; facilitate rapid decision-making and coordinate cross-
functional crisis response across all stakeholders
● Build and develop high-performing ER& BC team; hire, coach, and manage Regional Leads and Planners with sustainable coverage models
● Oversee global BCP program; drive site/country-based BC planning transition and ensure all major sites maintain current plans with enterprise standards
● Partner with Operations, IT/NOC, and stakeholders on recovery strategies and enterprise BC planning for critical systems
● Drive annual BCP drill program; conduct Impact Analysis, define Recovery time objective, design tabletop exercises, and validate recovery strategies through testing
● Lead Post-Incident Reviews; document lessons learned, create action plans, and drive continuous program improvement across the organization
● Demonstrate expertise in emergency management, BCP methodologies, and multi-country BPO/CX operations with 24/7 workforce models
● Lead organizational change and strategic transformation; drive unified EMOC/BCP structure while addressing resistance and bringing stakeholders along
● Leverage incident management platforms, mass notification systems, and threat intelligence tools for real-time situational awareness and response
● Deliver exceptional communication at all levels; provide executive briefings, create clear documentation, and facilitate cross-functional workshops