Program Planning & SetupTranslate commercial agreements into clear delivery plans with milestones, timelines, and responsibilities. Organize and lead kickoff calls (internal and client-facing), set up recurring check-ins, and make sure all documentation, logistics, tooling, and communication channels are in place before a program goes live. You’ll own the approval workflow for session content — ensuring outlines go out on time and client feedback loops are tight. You’ll also manage all program communications: scheduling emails, invites, reminders, and post-program surveys.
Live Delivery ManagementAct as the operational lead during live program delivery. Support instructors by removing blockers, monitor session pacing and quality, run client check-ins, and proactively flag and mitigate risks before they become problems.
Continuous ImprovementLead post-cohort retrospectives and turn feedback into concrete improvements for the next round. Coordinate cross-cohort updates and deliver clear program wrap-ups with outcomes, learnings, and recommendations.
Scope & Commercial Awareness
Keep a close eye on scope. Flag deviations early, partner with account teams on change requests, and make sure delivery stays aligned with what was sold.
AI-Powered Project ManagementUse AI tools and automations to streamline your own workflows — from status tracking to communication to reporting. We’re a data and AI company, and we expect our team to work that way. You should be comfortable building and iterating on AI-powered automations that make program delivery faster and more reliable.