•Support and manage FIS’s end-to-end outside counsel program, including law firm panel governance, engagement processes, performance tracking, and operational reporting.
•Serve as a key point of contact for outside counsel panel firms, coordinating matter openings, billing guidelines, rate management, performance expectations, and relationship management.
•Partner directly with senior executives, Legal leadership, Finance, and business stakeholders to provide actionable insights on outside counsel utilization, matter status, budgets, and legal spend trends.
•Administer and optimize Brightflag as the primary e-billing and matter management platform, including matter data, invoice workflows, reporting, user support, and process improvements.
•Lead invoice review, billing guideline compliance, accrual processes, budget tracking, forecasting, and financial reporting for legal spend across the outside counsel program.
•Analyze legal spend, matter activity, law firm performance, and panel utilization to identify trends, risks, savings opportunities, and process enhancements.
•Prepare executive-level reporting, dashboards, presentations, and recommendations that support data-driven decisions regarding legal operations and outside counsel management.
•Develop, maintain, and enhance outside counsel policies, billing guidelines, playbooks, workflows, and standard operating procedures, ensuring alignment with Legal and Finance requirements.
•Drive continuous improvement initiatives across legal operations, including process automation, data quality, vendor performance management, and adoption of legal technology best practices.