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Nasoft.eg
Customer Support Team Leader
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Location
El Sheikh Zayed City, Giza Governorate, Egypt
Work mode
on-site
Type
full-time
Department
Customer Support
Company size
11+ people
First seen
1w ago
Last seen
3d ago
Responsibilities
•
Supervise call center agents and provide them with support to ensure high performance.
•
Conduct performance reviews and provide constructive feedback.
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Handle escalated customer issues and complaints effectively.
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Monitor calls to ensure quality and compliance with standards.
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Develop and implement processes to improve efficiency.
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Prepare and deliver regular performance reports.
•
Foster a positive and collaborative work environment.
•
Perform other related duties as assigned.
Requirements
•
Bachelor’s degree in any related field.
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Minimum of 4 years of experience in a call center environment, including at least 2yearsr in a Team lead role.
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Strong leadership, communication, and interpersonal skills.
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Proficiency in call center software and Customer Relationship Management (CRM) systems.
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Positive mindset, adaptability, and a results-oriented approach.
Working Conditions
•
Total working hours:
9 hours per day —
8 working hours + 1-hour break.
•
Shift times may vary
based on business needs (rotational shifts).
•
Two days off per week (rotational schedule).
•
Work mode:
Office-based
•
Location:
Sheikh Zayed
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Performance evaluation:
based on sales targets, call quality, and attendance.
Benefits
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Competitive base salary + attractive commission structure.
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Professional development and career advancement opportunities.
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Supportive, energetic, and multicultural team environment.
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Social and medical insurance coverage.
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Learning & Development programs (L&D)
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