LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor’s ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn’s Best Places to Work for the seventh year in a row!
PS Project Management’s primary mission is to facilitate Professional Services customer engagements and ensure teams are able to implement or optimize the use of LogicMonitor on time, in scope, and within estimated budget.
The primary responsibilities of all Project Management team members are to:
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Understand agreed scope of effort, customer’s goals, & success criteria and develop a project success plan accordingly
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Establish project workflows and communication standards for project delivery team, including executive-level stakeholder reporting where required
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Serve as facilitator for all aspects of project delivery and ensure alignment to scope and timeline
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Track progress, proactively communicate risk where identified, and usher project to completion, ensuring PS is providing value both to the customer and to LogicMonitor
The Sr. Project Manager II facilitates coordination, scheduling and reporting of multiple large-scale PS implementation projects, including the team’s most complex custom scoped work, and contributes to or owns some internal or operational efforts as identified. This position works closely with Sales and Customer Success Management (CSM) teams to coordinate project delivery plans alongside PS Solutions Engineers.