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Distro

Field Service Engineer

LocationSterling Heights, Michigan
Work modeon-site
Typefull-time
DepartmentCompany-Wide, Open Roles
Company size1,001–5,000 people
First seen1mo ago
Last seen1d ago
About the role
Position Summary Responsible for integration, testing, deployment, and field support of multidisciplinary systems (mechanical, electrical, and software). Acts as a customer-facing technical lead, supporting R&D-related projects and managing customer interactions throughout deployment and operation.
Responsibilities
Essential Duties and Responsibilities Lead customer-facing technical activities, acting as a focal point between R&D/Operation and the customer Perform installation, integration, and commissioning of systems at customer sites (domestic and international) Provide on-site technical support, troubleshooting, and system repair Manage and execute in-house repairs and maintenance activities Conduct system testing (functional, communication, software, and hardware) Deliver system demonstrations and operational training to customers Prepare reports, document faults, and provide feedback to R&D teams Support deployment, upgrades, and operational activities in the field
This role requires to travel to Israel for 5–8 days for training as most of the equipment, engineering activities, and subject matter experts are currently located in Israel. In the future, this requirement may no longer be necessary as capabilities are established locally.
Requirements
Knowledge, Skills & Abilities Strong problem-solving and system-level thinking Ability to work independently and under pressure Customer-oriented mindset with project ownership High sense of responsibility
Education & Experience 2–5 years of experience in system integration, testing, or field service Strong understanding of electronics and ability to read schematics Experience with communication protocols (TCP/IP, RS232/RS485) Understanding of mechanical systems Experience with test equipment (multimeter, oscilloscope – advantage) Experience with Embedded systems / Linux – advantage High-level English (spoken and written) Willingness to travel internationally
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