Accounts Receivable Leadership & Payment Performance
• Lead customer payment management activities, ensuring timely collection of receivables and achievement of cash flow objectives.
• Establish and execute collection strategies to improve Days Sales Outstanding (DSO), overseeing risks for critical customers , and strengthen working capital performance.
• Provide oversight of customer payment activity through EDI remittance advice (820), customer portals, banking platforms, and other payment channels.
• Analyze collection trends, payment behaviors, and account risks to proactively identify opportunities and implement corrective actions.
• Partner with customers and internal stakeholders (legal, tax, sales, controlling, and logistics) to resolve complex collection challenges and payment-related issues.
• Drive accountability for payment commitments and ensure effective follow-up on overdue receivables.
Invoice Management & Cash Application Oversight
• Lead resolution in compliance with customer and Bosch requirements (ex. SBF compliance, tax and legal requirements, etc.).
• Ensure accurate allocation, reconciliation, and application of customer payments while maintaining strong financial controls.
• Collaborate with Finance, Customer Service, Sales, and Supply Chain teams to resolve billing exceptions and process inefficiencies.
• Identify opportunities to improve invoicing accuracy, automation, and cash application effectiveness and drive implementation.
Customer Relationship & Escalation Management
• Serve as the primary escalation point for high-priority customer accounts locally and payment-related concerns.
• Build and maintain strong relationships with customer finance, procurement, and accounts payable organizations.
• Lead cross-functional investigations and resolution efforts for disputed invoices, deductions, short payments, and misapplied cash.
• Facilitate customer reviews, collection meetings, and executive-level discussions regarding outstanding account issues.
• Provide guidance and mentorship to team members supporting customer account activities.
Financial Risk Management & Business Partnership
• Lead coordination of monthly cash forecasting and support treasury for proper cash flow KPI.
• Develop and present collection forecasts, receivable performance metrics, and executive-level reporting to management.
• Collaborate with Credit, Sales, Customer Service, and Finance leadership to align account strategies, support working capital initiatives, and other collection improvement program to proactively reduce financial exposure.
Operational Excellence & Continuous Improvement
• Champion continuous improvement initiatives to Accounts Receivable and Order-to-Cash (O2C) processes across customer accounts.
• Lead root cause analysis and corrective action initiatives. Support digital transformation initiatives involving SAP, EDI, customer portals, and process automation tools.