Reporting to the Senior Manager, Operation Strategy, Business Integration, you’ll partner with internal strategy teams, external service suppliers, and cross-functional groups across the bank, including Risk Management, Front-end Operations, and Client Experience. As a Consultant, Operational Strategy, you’ll help optimize client contact and delinquency strategies to improve effectiveness, enhance the client experience, and reduce overall costs. You’ll apply your knowledge of industry trends and legislative requirements related to collections contact strategies to help ensure our approaches remain current and compliant. In this role, you’ll collaborate with multiple partners, bring a strategic mindset to problem-solving, and contribute to strong operational outcomes across the business.