We are SGS – the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world.
Job Description
Process
Responsibilities
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Assuring high quality of service delivery based on Service Level Agreements and agreed KPIs
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First contact for issues escalation within B2C process (Customer Master Data)
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Cooperation with Internal and External Audit
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Performing B2C (Customer Master Data) controls
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Advising other team members in terms of B2C (Customer Master Data) process matters
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Introduce Improvements within B2C process (Customer Master Data)
Coordination:
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Coordinate completion of B2C (Customer Master Data) processes
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Delegate tasks
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Distribute the workload and supervise the team in day-to-day operations
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Managing HR Matters
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Communicate deadlines
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Monitor the team performance
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Resolve or escalate any process issues
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Attend and lead team meetings
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Prepare reports
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Building relationship with the countries during day-to-day operations
Communication:
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point of contact to the affiliates management
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report to GBS manager
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provide the guideline to the team based on the management decisions
Motivation:
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Motivate team members
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Listen to team member’s feedback and resolve or escalate any issues
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Suggest and organize team building activities
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Create a positive team environment
Profile:
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Team player
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Good organizational skills
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Able to communicate information effectively
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Be able to motivate team
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Natural leadership skills
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B2C (Customer Master Data) Process knowledge
Qualifications
Education:
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Degree in Business, Finance and Accountancy and other similar courses
Experience:
Nice to have
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8 to 10 years of experience in Bill to Cash function
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Focus on Customer Master Data Management
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Relevant shared service migration and operating experiences.
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Knowledge of Oracle Business Suite and other ERP system is a plus but not required.