Dragos is seeking a Senior Technical Account Manager (TAM) to serve as a trusted advisor to some of the most critical infrastructure and industrial organisations across Europe.
In this role, you will help customers maximise the value of their investment in Dragos solutions while strengthening their Operational Technology (OT) cybersecurity capabilities. You will work closely with cybersecurity, engineering, operations, and executive stakeholders to understand business priorities, operational challenges, and security objectives, translating these into practical, measurable outcomes.
Through advisory engagements, goal-setting workshops, technical enablement, and ongoing guidance, you will help customers operationalise key use cases, improve cyber resilience, and mature their OT security programmes over time.
This role combines deep OT/ICS cybersecurity expertise with strong relationship management and consulting skills. You will help customers navigate complex security challenges, align initiatives with recognised industry frameworks, and build sustainable programmes that reduce risk and improve operational resilience.
As the voice of the customer, you will provide valuable feedback and insights to internal teams, helping shape product innovation, customer experience improvements, and future capabilities. Success in this role requires technical credibility, business acumen, curiosity, resilience, and a genuine passion for helping customers achieve meaningful outcomes while advancing Dragos’ mission of Safeguarding Civilisation.