Impact You Can Create in the Role:
Brand Stewardship
Champion CHANEL’s image through impeccable visual merchandising, boutique upkeep, and team grooming.
Act as a brand ambassador while fostering strong relationships with landlords, media, and local authorities.
Inspirational Leadership
Motivate and develop the boutique team by aligning them with CHANEL’s vision.
Lead by example, coach consistently, and cultivate a high-performance culture through clear communication, regular feedback, and strategic talent development.
Client-Centric Excellence
Drive a clienteling strategy that deepens relationships with top clients, expands WFJ opportunities across Fashion clienteles and travelling clients, and ensures every client touchpoint reflects CHANEL’s service standards. Leverage CEM data, client insights and market intelligence to strengthen engagement, conversion and long-term loyalty, while ensuring after-sales, complaints and service recovery are handled with excellence.
High-End Business Responsibility
Translate CHANEL’s High-End business strategy into clear boutique priorities and action plans. Partner with the High-End business team to build the team’s confidence in High Jewelry selling, identify client potential beyond event periods, and convert appointments, events and follow-ups into sustainable business growth.
Merchandise & Inventory Mastery
Collaborate with cross-functional teams to optimize product assortment, stock flow, and inventory accuracy. Inspire the team with each collection’s story and ensure efficient stockroom-to-shopfloor processes.
Performance & KPI Focus
Demonstrate business ownership. Lead the team to exceed sales targets through data-driven actions, client outreach, and service incentives. Monitor daily/ weekly/ monthly sales performance, variance analysis, annual/category target setting, sell-through, incentive recommendations, and clienteling indicators. Partner with management to align on goals and growth strategies.
Operational Excellence
Ensure smooth daily operations, accurate reporting, and compliance with all procedures. Adapt staffing to traffic patterns and share market insights to support business decisions. Responsible for safeguarding assets, service/repair follow-up, and disciplined compliance.
Strategic Partnerships
Champion One House collaboration across WFJ, Fashion and Fragrance & Beauty, as well as Styling, VM, Merchandising, Marketing, Learning and Insights. Build strong internal networks to grow WFJ influence across the boutique ecosystem, strengthen cross-métier capabilities and deliver shared business priorities.