Education and Experience requirements at this level consist of a bachelor’s degree and three (3) years of professional experience in business or public administration; or an equivalent combination of education and experience, substituting one year of technical administrative* experience for each year of the required bachelor’s degree.
One year of technical administrative* experience may also be substituted for one year only of the required experience.
*Technical administrative experience would include highly complex clerical work gained under the direct supervision of a professional supervisor or manager.
Knowledge, Skills, Abilities and Competencies
Knowledge of IT support operations, organizational practices, and administrative processes. Ability to plan and prioritize work, coordinate technical support activities, analyze issues, exercise sound judgment, communicate effectively, maintain accurate documentation, and establish effective working relationships with technical staff, agency personnel, vendors, and service providers.
Must be willing and able to travel within the state as needed to support agency operations. Occasional travel may also be required for training, conferences, or other job-related activities. Must be available for occasional after-hours support as operational needs require.