Have you ever wondered what it would be like to work in a place full of excitement, diversity, and entertainment? Are you enthusiastic about being a team player in one of the most fascinating industries in the world? At MGM Resorts, we seek individuals like YOU to create unique and show-stopping experiences for our guests.
THE JOB:
As an Ultra-Luxury Concierge, you’ll deliver exceptional, personalized service to VIP Hotel, Casino, and Convention guests by anticipating their needs and creating memorable, high-end experiences. You’ll manage reservations, guest communications, and complex requests across multiple systems while maintaining expert knowledge of local dining, entertainment, and amenities to provide tailored recommendations.
Acting as a liaison between departments, you’ll resolve issues promptly, coordinate special arrangements, to ensure every guest interaction meets Forbes 5-Star and AAA 5 Diamond standards creating WOW memories that they will carry with them far beyond their stay with us!
Benefits
THE STARTING RATE: $22.50 / Per Hour
THE DAY-TO-DAY:
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Deliver exceptional service in accordance with Ultra-Luxury, AAA Five Diamond, Forbes Travel Guide Five-Star, and brand service standards
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Assist VIP casino, hotel, and convention guests with hotel check-in, check-out, concierge services, reservations, and guest requests
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Greet arriving guests at the curb, escort them to the lounge, and conduct follow-up calls after arrival
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Act as a liaison between departments to coordinate special requests, celebrations, room setups, and other personalized guest experiences
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Maintain knowledge of dining, entertainment, golf, spas, nightlife, tours, and other Las Vegas attractions to provide personalized recommendations
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Identify company executives and ensure their guest reservations are accurate and up to date
THE IDEAL CANDIDATE:
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Must be 21 years of age or older
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High School Diploma or GED
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One (1) year of prior relevant experience, preferably in VIP Services, Front Desk or Concierge
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Current Notary and Bilingual preferred
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Exceptional customer service and interpersonal skills to communicate effectively with all stakeholders
THE PERKS & BENEFITS:
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Health & Income Protection benefits (for eligible employees)
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Professional and personal development opportunities through employee programs and network groups
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Free meals in our employee dining room
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Free parking on and off-shift at all MGM Resorts properties
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Wellness incentive programs to help you stay healthy physically and mentally
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Access to company hotel, food and beverage, retail, and entertainment discounts