Working Together
• Demonstrates the ability to work together with employees
• Demonstrates courtesy and respect in all customer interactions
• Demonstrates a positive spirit of service
Empowerment
• Demonstrates use of self-directed communication and decision-making
• Demonstrates effective problem-solving skills
• Demonstrates accountability for own words and actions at all times
• Demonstrates ability to complete work responsibilities/projects in a thorough and timely manner
Communication
• Demonstrates positive communication in all interactions
• Demonstrates professionalism and courtesy in all interactions
Appearance
• Demonstrates personal pride in appearance
• Demonstrates compliance with dress code
• Demonstrates assistance in maintaining a clean, clutter-free environment
Responsiveness
• Demonstrates ability to provide timely feedback/communication to patient, visitor, or co-worker
• Demonstrates effective problem-solving to point of resolution for customer
Excellence in Service
• Demonstrates ability and desire to exceed customer (internal or external) expectations within job requirements
• Demonstrates positive outcomes in all aspects of job requirements