Key Responsibilities**：
Client Relations & Communication
• Client Contact: Serve as the dedicated, primary point of contact for clients, managing their expectations, deliverables, and timelines on assigned projects.
• Consultative Communication: Structure and lead regular status updates, confidently guiding clients through project scope, schedules, and changes as needed.
• Brand Alignment: Partner with clients to understand their brand guidelines and localization needs, ensuring high levels of satisfaction.
• Issue Resolution: Handle client feedback and complaints professionally, troubleshooting issues as they arise and escalating complex risks to senior management.
AI & Localization Technology Innovation
• AI Agent Utilization: Leverage AI agents and prompt engineering techniques to generate AI outputs with client-specific brand voices, glossaries, and style guides.
Project & Process Management
• Brief Clarification & Triage: Own brief validation, triage and delivery accountability. This includes triaging briefs to internal/external linguists and internal Production/Studio teams.
• End-to-End Ownership: Manage the end-to-end lifecycle of delivering diverse language and production scopes independently—from initial briefing and scoping through to final delivery and billing—including but not limited to translation, creative translation, and transcreation.
• Workflow Optimization: Keep projects on track using clear task lists, timing schedules, and trackers.
• Asset & Database Maintenance: Update client glossaries and maintain Translation Memories (TMs) to capture client feedback and support the training of AI engines for future projects.
Linguist & Talent Management
• Resource Selection: Identify and select the most appropriate internal and/or external linguists for each project based on the client’s specific requirements, linguist availability, project timelines, and project budget.
• Performance Feedback: Provide constructive feedback to internal and/or external linguists at the end of projects, where applicable, to drive continuous improvement.
Financial Management :
• Budget Ownership: Manage project budgets, track all costs, reconcile estimates against actual spend, and handle POs and client billing.