· Configure, maintain, and optimize Workday modules including Core HCM, Absence Management, Benefits, Advanced Compensation, Payroll, Performance & Talent, and Time Tracking
· Troubleshoot and resolve Workday operational issues including time off inconsistencies, absence plan discrepancies, and benefit related integration issues
· Partner cross-functionally to resolve system, data, and process issues impacting HR business process workflows and downstream system integrations.
· Partner with business stakeholders to provision access, provide data via creation of custom reports & dashboards – including Discovery Boards & Workday Hubs
· Support, maintain, and troubleshoot inbound and outbound integrations and data loads using Enterprise Interface Builder (EIB), Cloud Connectors, and Workday Studio.
· Provide production support including triaging tickets, troubleshooting system issues, providing end-user support, researching alternative solutions and features, and delivering on enhancement requests
· Support yearly advanced compensation review/merit cycle configuration including equity and bonus
· Support configuration of US Open Enrollment and compliance requirements for global Benefits set up
· Act as a consultative partner to business stakeholders, helping to inform and resolve issues, while adequately managing expectations.
· Communicate clear system impacts, process changes, and data insights to both technical and non-technical audiences.
· Establish strong relationships with internal stakeholders by gaining deep understanding of key initiatives and business needs
· Support change management efforts by developing and maintaining internal process docs/playbooks, end-user training, and best-practice recommendations.
· Maintain clear case notes via ServiceNow case management system and documentation to support transparency, continuity, and high-quality service delivery.
· Plan and execute unit testing, integration testing, and user acceptance testing (UAT) to validate system accuracy and end-to-end process integrity.
· Drive consistency, standardization, and controls across HR workflows to improve execution quality and reduce operational and compliance risk.
· Provide informal mentoring or guidance to peers on Workday functionality, reporting, and HRIS best practices.