1.
Business Engagement & Requirements:
Engage business stakeholders to understand challenges, processes and improvement opportunities.
• Gather, document and prioritise requirements for AI, automation and data solutions.
• Translate business needs into user stories, acceptance criteria and delivery requirements.
• Act as a bridge between business users and technical team members throughout delivery.
2.
Use Case Discovery & Prioritisation
• Identify opportunities where AI, automation or analytics can improve business processes.
• Assess use cases based on business value, feasibility, effort and alignment with agreed priorities.
• Maintain use case documentation, backlog items and status updates.
• Support business case preparation where required.
3.
Solution Support & Low-Code Delivery
• Build or configure solutions using approved Microsoft platforms such as Power Automate, Power Apps, Copilot Studio and Microsoft 365.
• Support prototypes, proof-of-concepts and workflow automations.
• Work with technical team members when solutions require advanced engineering, data integration or AI/ML development.
• Ensure solutions are documented, maintainable and aligned with governance requirements.
• Support adoption of AI, automation and data solutions across APAC.
• Lead or support workshops, demos, training sessions and solution walkthroughs.
• Create user guidance, FAQs, communications and enablement materials.
• Gather feedback from users and translate it into improvement actions.
• Support first-line business adoption needs and help route technical support issues appropriately.
• Contribute to enablement and adoption planning for APAC AI team solutions.
5.
Data Analysis & Reporting
• Analyse business data to identify trends, issues and improvement opportunities.
• Create dashboards, reports or summaries using approved tools such as Power BI, Excel or Microsoft Fabric where appropriate.
• Define success measures and help track adoption, usage and business impact.
• Support data validation and interpretation with business stakeholders.