You will build and run the operating systems that help Juno ship reliably and support customers as we scale. On the product operations side, you will turn product decisions into clear operating plans, maintain visibility in Linear, coordinate customer testing and launch readiness, keep commitments and risks visible, and make sure product changes are communicated clearly.
You will partner closely with product and engineering to make decisions executable, keep work organized, surface gaps and dependencies, and ensure the team follows through on what it has committed to ship.
On the customer support side, you will be the first line of defense when customers encounter product issues. You will triage and investigate problems, coordinate the right response, and redirect travel-service questions to our travel partners. Because you sit close to both the product process and the customer, you will turn recurring friction into clear insights, accountable follow-up, and better operating systems.
Success means Juno ships through a lightweight and dependable process, customers understand what changed, risks and commitments do not get lost, recurring issues reach the right owners, and support demand does not grow one-for-one with the business.