Responsible for ensuring a smooth and efficient patient check-in and discharge process by providing excellent customer service, collecting patient information, verifying insurance coverage, explaining policies & procedures, and handling patient questions.
Essential Functions
-Greet patients in a professional and friendly manner
-Collect and verify patient demographic and insurance information, as well as enter information into systems
-Schedule appointments and confirm patient information
-Explain insurance and billing policies/procedures to patients
-Process payments and provide receipts
-Obtain pre-authorization for procedures as needed
-Handle patient questions, concerns and issues, while escalating any complex or difficult situations to patient access senior staff or manager