Responsibilities
•Develops an understanding of the technical aspects of products or solutions being offered including architecture, integration capabilities, and customization options.
• Gathers detailed technical requirements and supports in designing tailored solutions that address the specific needs of the customer.
• Works closely with various internal teams such as product development, engineering, and support to ensure a smooth transition from the presales phase to the post-sales phase.
• Delivers compelling and technically sound product demonstrations and presentations to potential customers highlighting relevant use cases for the customers.
• Analyzes the strengths and weaknesses of competing products or solutions and provides insights to the sales team to position the organization’s products effectively.
• Addresses any technical objections or concerns raised by customers and provides clear explanations or solutions to overcome the objections.
• Contributes to the creation of technical documentation, such as case studies, and technical specifications, to help customers understand the technical aspects and benefits of the product.
• Communicates insights related to the technical products to showcase the suitability of solutions to the client’s business needs in an easy-to-understand manner.
• Participates in training sessions to continuously improve expertise to effectively address customer inquiries and challenges.