Own fielded system reliability. You are responsible for the health and uptime of deployed imaging systems. When issues arise–whether the root cause is in the network, the calibration, an upgrade, or the sensor hardware itself–you triage, diagnose, and drive resolution.
Run point on escalations. You’ll be first and second line of response for issues coming through our support channels and Anduril’s customer-support pipeline (Tier 0 to Mission Success / Product Operations to SRE), acting as the deep-expertise backstop the rest of the funnel escalates to.
Turn fires into runbooks. Recurring issues shouldn’t be solved live twice. You’ll build and maintain runbooks, diagnostics, and self-service tooling that reduce repeat problems and shrink the support load over time.
Hold the boundary with engineering. You own everything short of a code fix. When an issue turns out to be a genuine software defect, you’ll cleanly reproduce it, document it, and hand it off to the Mission Software Engineers–protecting their focus by keeping frontline support where it belongs.
Feed reliability back into the product. You’ll turn what you learn in the field into signals that make our systems more supportable–better observability, safer upgrades, more graceful failure.
Travel expected approximately 15% of the time for field support and deployment windows.