4.
Renewals & Retention
Lead renewal conversations and ensure clients perceive ongoing value.
Document risks and growth opportunities accurately in Salesforce.
YOU ARE A MATCH IF…
Education:
Bachelor’s degree in Business, HR, Marketing, or a related field.
Work Experience:
3–5 years in client development, account management, or field sales.
Experience in SaaS or digital benefit platforms is highly desirable.
Skills & Certifications:
Strong consultative sales, negotiation, and communication skills.
Experience using CRM tools for pipeline and opportunity management; Salesforce knowledge is preferred.
Good organizational skills and ability to manage multiple commercial activities simultaneously.
Strong virtual and in-person communication capabilities.
Proficiency in Microsoft 365 tools.
Knowledge of full-cycle sales methodologies is considered an advantage.
Languages:
For global, regional, or area roles, fluency in English is required. Additional languages such as French, Spanish, Portuguese, or other relevant languages are an advantage.
For local country leadership and management roles, fluency in the local language and English is required.
For local individual contributor roles, fluency in the local language is required. English is considered an advantage as it supports communication, learning, and collaboration in a multinational context.
Working Conditions:
For global, regional, or area roles:
Hybrid working patterns depending on the host country policies. Collaboration across different countries, functions, and time zones. Travel may be required depending on business needs.
For local roles:
Hybrid working environment depending on local policies. Collaboration with local business teams and relevant regional or global stakeholders. Occasional travel may be required depending on business needs.
Competencies:
Client Portfolio Management
Usage & Engagement Monitoring
Upsell & Cross-Sell Execution
Renewal Planning
SaaS Client Success Enablement