§ People Management (where applicable)
– Manage and coach soft services and Facilities team on site
– Develop and sustain a high-quality well motivated team
– Ensure high staff morale, trust and work ethics
– Build and maintain an environment that supports teamwork, co-operation and performance excellence within team
– Mentor and enable Training & Development of team members
§ Client/Stakeholder Management
– Proactively engage stakeholders to ensure that on site client’s expectations are met
– Build and develop effective client / stakeholder relationships across multiple levels of the organisation
– On-site key point of Escalation for Amenities in the client’s premises
– Plan and manage all soft services contracts to ensure that they are professionally delivered at the right costs
– Ensure expiry of contracts are well-monitored and re-procurement is initiated if needed
– Ensure contracts are continually assessed to deliver best value to the client
– Actively work to ensure that the site’s financial operations are meeting or exceeding targets and control requirements including the Jones Lang LaSalle Code of Ethics
– Ensure financial processes are followed at all times
§ Health & Safety Management
– Ensure the provision of a safe working environment, wherever applicable in soft services
– Ensure compliance with statutory regulations on fire, health and safety standards
§ Site Operations Management
– Recommend continuous quality improvement practices and implement Industry Best Practice operations
– Implement performance measures and ensure they are maintained at all times
– Review existing operations regularly to reduce costs and improve operational standards
§ Achieve Key Performance Indicators and Service Level Agreement targets