Pioneering for the last 50 years, Mitsis Group is the largest privately owned hotel chain in Greece, driven by its customer-centric philosophy, family care and authentic Greek identity.
With 24 hotels, and 5.000 employees in Athens, Crete, Kamena Vourla, Kos, Rhodes, Santorini, Corfu and Cjhalkidiki the Group offers a rich blend of hospitality with exceptional services, unique locations, impeccable facilities, refined gastronomy and a wide range of choices and experiences to its customers.
Through a family and pleasant working environment, we transform each of our guests into honorary guests, offering unforgettable memories of a lifetime!
About the role
Mitsis Group offers a new job in its hotels:
Concierge Agent
Location: Crete
Employment Type: Contract
Ref: HO/ COCr
Position Scope
To ensure that we, along with our network of partners, provide efficient, prompt, and professional services that meet and exceed our guests’ expectations.
Key Responsibilities
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Operates the Mitsis Concierge platform.
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Understands customer’s needs and provides personalized solutions regarding activities, facilities and services provided by the hotel.
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Acts as the point of reference for guests who need assistance or information and attend to the wishes and requirements.
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Collaborates with reception staff to meet guests’ needs.
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Optimizes revenue through sales of concierge services.
Requirements
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Degree or Certificate in Hospitality and/or related field (preferred).
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Hospitality experience anticipating the needs of hotel guests is needed. Previous experience in a similar role is preferable.
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Excellent knowledge of Microsoft Office programs (Word, Excel, PowerPoint etc.).
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Business fluency in spoken and written English (proficiency diploma required).
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Knowledge of an additional language would be an asset.
Skills
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Sales and business-oriented with exceptional organizational skills and attention to detail.
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Customer service-oriented with impeccable communication skills and a willingness to go the extra mile.
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Ability to build strong working relationships and have an approachable and professional manner.
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Strong initiative and proactiveness in a team environment.
Benefits
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Competitive remuneration package.
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Working in a group with anthropocentric perception.
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Continuous training according to the standards and dynamic development of the company.
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Prospects for professional development in an ever-growing group.
Create your own professional story #createyourcareerstory and join a team of 5,000 members at Mitsis Hotels!
Legal
For all applications and information submitted, absolute confidentiality will be maintained.
Hiring process
You can forward your CV at [email protected] or follow the link “Send CV”
You can find out more information about Mitsis Group by following the links below: