Retail Account Manager, Strategic Partners
Location: San José, Costa Rica
The Strategic Partner Manager is responsible for managing a portfolio of Uber’s most strategic enterprise and mid-market retail partners in Central America & Caribbean (ACAC), directly influencing market-level growth, revenue performance, and long-term partner success.
This is a highly commercial, data-driven role that combines strategic account management, advanced analytics, and growth acceleration initiatives. The ideal candidate brings strong commercial instinct alongside exceptional analytical capabilities, with the ability to independently identify opportunities, build insights-driven strategies, and influence senior stakeholders through data-backed recommendations.
You will serve as a trusted advisor to some of the most important grocery and convenience partners in the region, helping shape growth strategies across Retail Media, Merchant Investment frameworks, Catalog Transformation, and New Vertical Expansion initiatives.
This role is ideal for someone who thrives in fast-paced environments, enjoys going beyond BAU, takes initiative, and brings both strategic thinking and executional rigor to complex business challenges.
What the Selected Candidate Will Do
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Own and grow a portfolio of strategic top partners, driving sustainable revenue growth, retention, and long-term partnership value.
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Develop advanced data frameworks and custom dashboards (e.g., Google Sheets, Tableau, internal tools) to monitor performance, identify trends, and unlock actionable insights across key metrics (conversion, basket size, cancellations, adoption).
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Lead deep-dive analyses to diagnose performance gaps, identify root causes, and translate findings into structured, high-impact action plans for partners and internal teams.
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Build and scale business intelligence tools and reporting systems that improve visibility, decision-making, and commercial performance across the portfolio.
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Leverage data-driven storytelling to influence senior stakeholders and justify incremental investments in advertising, promotions, and growth levers (Ads, Offers, etc.).
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Drive retail media adoption and monetization strategies, using performance insights to optimize investment allocation and maximize ROI.
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Develop and execute joint business plans (JBPs) grounded in data, aligning commercial priorities with measurable performance outcomes.
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Act as the primary escalation point for complex operational and strategic issues, using data and structured problem-solving to drive resolution.
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Influence and align cross-functional teams (Operations, Product, Analytics, Marketing) through clear, data-backed insights and scalable solutions.
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5+ years of experience in commercial, account management, business development, or growth roles within grocery, retail, e-commerce, CPG, marketplace, or technology environments.
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Advanced English proficiency (written and verbal).
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Proven experience managing enterprise or strategic accounts with revenue ownership and commercial accountability.
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Strong commercial and negotiation skills with the ability to influence senior stakeholders internally and externally.
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Advanced proficiency in Google Sheets and Excel, including dashboard creation, automation, modeling, and reporting.
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Strong analytical capabilities with experience conducting deep dives, performance diagnostics, and root cause analyses.
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Experience building dashboards and generating actionable business insights from raw data.
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Experience using data visualization and querying tools such as Query Builder, Tableau, Power BI, or similar platforms.
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Ability to manage ambiguity, prioritize effectively, and thrive in fast-paced, high-growth environments.
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Experience within retail, grocery, convenience, e-commerce, marketplace, or CPG industries.
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Experience driving Retail Media, Ads, Sponsored Products, or performance marketing initiatives.
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Familiarity with merchant monetization strategies, offers, and promotional frameworks.
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Experience working with catalog management, integrations, APIs, POS systems, or operational processes related to marketplace businesses.
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Experience using Tableau, Power BI, or other advanced BI tools.
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Strong understanding of marketplace dynamics and customer growth levers.
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Proven ability to independently lead strategic initiatives and influence cross-functional stakeholders without direct authority.
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Experience operating in regional or multi-market environments.
Ready to Ride?
This isn’t the kind of place where you follow a playbook — it’s where you help write one. If you’re driven by impact, energized by challenge, and ready to shape how the world moves — we’d love to hear from you.
You may be eligible for bonuses, equity, and other compensation, as well as a range of benefits.
Explore our benefits.
Offices remain key to collaboration and Uber’s culture. Unless approved for full remote work, employees must spend at least 50% of their time in-office. Some roles, like those at greenlight hubs, require full-time in-office presence. Ask your Recruiter for details about this role’s requirements.
Uber is proud to be an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by completing this form.
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Job Identification: 159332
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Job Category: Sales Non-Incentive Plan
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Posting Date: 07/22/2026, 04:18 PM
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Locations: CRI San Jose (Avenida 52A)