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Akumin

Service Dispatcher

LocationIndy Warehouse
Work modeon-site
Typefull-time
Company size1,001–5,000 people
First seen1w ago
Last seen1d ago
About the company
Akumin is a leading provider of outpatient radiology and oncology services, partnering with top hospitals and health systems nationwide to deliver advanced diagnostic imaging and exceptional patient care close to home. With a national footprint, cutting-edge technology, and a strong commitment to innovation and patient-centered care, our teams play a vital role in improving outcomes for millions of patients each year.
About the role
We are currently hiring for a Equipment Service Dispatcher at our Greenwood, IN facility. This will be a Full Time position.
The Equipment Services Dispatcher & Customer Service Representative acts as the primary liaison between operations (internal), service vendors (external), and internal management. This role is responsible for receiving service requests, scheduling preventative maintenance, dispatching vendors to repair sites, and ensuring maximum customer satisfaction. The ideal candidate thrives in a fast-paced environment, possesses strong communication skills, and has a keen attention to detail.
Specific duties include, but are not limited to:
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Handle a high volume of incoming calls, emails, and online requests, providing exceptional customer service. Troubleshoot basic equipment issues and address customer concerns regarding repairs
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Schedule and coordinate service calls efficiently to service vendors. Dispatch vendors based on location and equipment competencies to meet service commitments. Primarily focused on Preventative Maintenance activities until knowledge grows.
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Act as the main point of contact for field units, providing necessary information and updates throughout the day.
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Maintain up-to-date, accurate customer records and service histories in the company service software (CMMS) system.
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Assist in closing work orders, providing PO’s and approving invoices for timely payment to vendors.
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Other duties as assigned
Position Requirements:
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High School Diploma or Equivalent Experience
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1–3 years of experience in dispatching, customer service, or service coordination.
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Proficiency in service software, Microsoft Outlook/Office, and other technology tools.
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Excellent verbal and written communication skills with strong telephone etiquette.
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Ability to work quickly and remain calm under pressure in a fast-paced, sometimes hectic, environment.
Preferred Requirements:
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Bachelor’s Degree or Equivalent Experience
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Previous experience in heavy equipment, HVAC, or service dispatching.
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Experience in mobile medical imaging
Benefits
At Akumin, we invest in the well-being of our employees, so you can bring your best self to work each day. You can expect to see the following benefits:
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Competitive compensation
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Flexible scheduling
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Cross training opportunities
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Medical, dental, and vision insurance
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HSA accounts with employer contributions
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401(k) eligibility with employer match
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Paid holidays
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Defined PTO and sick time programs
Eligibility for benefits will vary based on role type and hours worked.
Legal
Akumin Operating Corp. and its divisions are an equal opportunity employer, and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
Akumin Operating Corp. and its divisions are an equal opportunity employer and we believe in strength through diversity. All qualified applicants will receive consideration for employment without regard to, among other things, age, race, religion, color, national origin, sex, sexual orientation, gender identity & expression, status as a protected veteran, or disability.
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