The Solution Sales Executive’s core responsibilities include:
· Serving as Subject Matter Experts in IT Service Management (ITSM) and Enterprise Service Management (ESM), supporting both internal core selling teams, prospects and customers.
· Teaming: You will collaborate with Core Account Executives (AEs) who manage the overall account relationship, while you “own” the JSM-specific sales cycle.
· Owning the sales cycle for Service Collection and JSM, focusing on high-value opportunities (typically >201 agent tier or >500 seats), and ensuring quality and expertise throughout the process.
· Generating pipeline and winning deals in target accounts, including leading competitive replacements. Sales Pipeline generation is an integral part of your job responsibility along with building relationship and co-selling with your core account executive and with your partners. This sales role will require you to support, lead, own and drive all service management and automation opportunities.
· Collaborating closely with Solution Engineers, Partner Management, Marketing, and other go-to-market teams to drive awareness, pipeline, and customer success.
· Focusing on Cloud growth, with a strategic priority to transition customers from Data Center to Cloud, and building a robust pipeline to support this initiative.
· Providing exceptional service to both customers and internal stakeholders, acting as trusted advisors to build and create “Customer Evangelists”. Additionally, it will be expected to have a teaming attitude with all internal teammates and peers, including helping to onboard and support new hires.