Own the support health of a defined portfolio of strategic accounts. Track and drive the input and output metrics that define a good support experience: response time, resolution time, backlog age, reopen rate, and customer-reported satisfaction.Run regular support business reviews with your accounts. Bring the data, surface trends, name the problems before the customer does, and commit to specific actions with owners and dates.Orchestrate escalations across Support, Engineering, Customer Success, and Professional Services. Hold the line on follow-through. The customer should never have to chase you.Identify recurring or systemic issues in your accounts and drive them to root cause. Partner with Engineering on correction-of-error reviews where warranted.Build deep familiarity with each account’s Workato environment, use cases, and business priorities so your support is contextual, not generic.Feed the knowledge loop. Capture reusable resolutions and patterns so the broader support org and customers get faster over time.Partner with Customer Success and the account team on renewal and expansion risk that originates from support health.