We are looking for a commercially minded relationship builder who understands that customer success is a revenue discipline, not a support function. You are equally comfortable running an executive business review and digging into usage data to find the signal that tells you where to focus next.
You embody what we call Evidence Over Ego — you bring data to customer conversations rather than assumption, you let health signals and outcomes guide where you spend your time, and you’re honest with customers about what will and won’t move them forward. You are proactive by nature, energized by ownership, and motivated by seeing customers win.
This is the right role if you want to own real commercial outcomes at a company whose platform is redefining how revenue teams operate.
The Salesloft Customer Success organization is responsible for the retention, adoption, and growth of our customer base — the team that ensures the value we sell is the value customers actually realize. CSMs here operate as trusted advisors and commercial owners, working closely with Account Management, Support, Product, and Marketing.
The team Moves as One — success, sales, and support operate with shared ownership of customer outcomes, surfacing risks and opportunities directly rather than passing them between functions. And we are relentlessly Customer Inspired: the entire team measures itself by customer success, not internal activity metrics, because a renewed and expanding customer is the only result that counts.