* Platform Administration & Configuration: Own the daily configuration, maintenance, and optimization of Zenoti across all OrangeTwist locations, including the appointment book, EMR, invoicing, and core system settings. * Security & Access Management: Build, assign, and audit HIPAA-compliant security roles and permissions, ensuring providers, managers, and staff have appropriate access to patient records and EMR data across centers. * EMR & Clinical Workflow Support: Configure and maintain digital clinical charts, consent forms, digital intake forms, and treatment packages to support providers, estheticians, and clinical staff. * Service Menu & Pricing Standardization: Standardize service menus, pricing tiers, packages, and promotions across all locations to ensure consistency and compliance with brand and pricing standards. * Manage retail and backend consumables and synchronization with other integrated platforms. * Marketing & Loyalty Automation: Manage gift card programs, membership structures, and automated marketing and loyalty campaigns configured within Zenoti. * Reporting & Analytics: Build and maintain dashboards and reports tracking multi-site performance, provider utilization, membership sales, and gift card liability. * Technical Support & Training: Serve as the primary point of contact for Zenoti-related support tickets; troubleshoot software issues and train new staff and locations on system best practices. * New Location Onboarding: Develop and execute standardized deployment playbooks to configure and onboard newly opened or acquired locations onto the centralized Zenoti instance. * Change Management: Communicate configuration changes, system updates, and new feature rollouts to stakeholders, and lead related staff training and adoption efforts.