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Strategic Program Development: Design and deliver comprehensive enablement
programs, including onboarding for new hires and ongoing training for the entire
Professional Services team. This includes creating training on technical skills, product
knowledge, and communication strategies.
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Proactive Planning and Execution: Utilize a backward-planning approach to anticipate
future enablement needs and ensure training is ready well in advance of product
launches or process changes. This role is responsible for driving initiatives to completion
and preventing historical issues with projects stalling.
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Cross-Functional Liaison: Serve as a primary point of contact between the
Professional Services team and other departments, including Product, Marketing, and
Revenue Operations. Ensure the Professional Services team is kept informed of any
business changes that may impact their work and effectively communicate the team’s
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Content and Resource Management: Collaborate with subject matter experts (SMEs)
to transform their knowledge into structured, digestible training materials. Work closely
with internal stakeholders to ensure all internal documentation, forms, and processes are
up-to-date and easily accessible.
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Facilitation and Communication: Act as an exceptional facilitator, leading training
sessions and workshops with passion and clarity. Establish a weekly communication
cadence with Professional Services leadership to provide project updates and discuss
upcoming initiatives. Maintain a project management dashboard to ensure visibility and
accountability for all ongoing projects.