● Analyze, document, and improve business processes across multiple functional areas; gather, document, and validate business and functional requirements for system enhancements, upgrades, and new implementations.
● Support the administration, maintenance, and enhancement of two ERP systems, performing configuration, testing, validation, and user acceptance testing (UAT) for releases.
● Collaborate with business stakeholders, IT teams, software vendors, and third-party consultants to deliver technology solutions; troubleshoot system issues, identify root causes, and coordinate resolution with technical teams.
● Develop functional specifications, process documentation, workflows, and training materials; provide end-user training and ongoing functional support for business applications.
● Create and maintain reports, dashboards, and data extracts to support operational and executive decision-making, including ERP integrations with external applications and business intelligence tools.
● Ensure system changes comply with internal controls, cybersecurity policies, and defense industry regulations; participate in ERP upgrades, patches, and data migration activities.