Essential Duties and Responsibilities
• Oversees the work of a team responsible for maintaining records, registering patients, coordinating room assignments, and making billing arrangements.
• Reviews the work of team members to ensure output meets organizational standards and complies with applicable regulatory requirements.
• Trains and mentors team members on the spot as needed and ensures continued staff training.
• Addresses inquiries from patients and/or their families.
• Implements processes, policies, and procedures designed to support high-quality patient care and satisfaction.
• Coordinates referrals, transfers, or discharges as needed.
• Performs complex tasks, typically following established processes.
• May contribute to departmental budgeting, strategic planning, and procedural changes.
• Reinforces relationships with sending facility nursing teams through clinical case review and coordination.
• Provides 24-hour oversight of the department and reviews clinical documentation to support compliance with federal and state regulations and guidelines.
• Works to improve efficiency and quality in the delivery of department services and is responsible for developing and meeting departmental goals and objectives.
• Completes quality assurance checks and leads improvement initiatives for crisis triage, evaluation, intake, and admission services.
• Assigns and schedules evaluations, intakes, or admissions as dictated by established criteria.
Supervisory Responsibilities
This position has supervisory responsibilities, which include providing direction, training, coaching, performance feedback, scheduling, and personnel oversight in accordance with system policies.