•Perform installation, relocation, and upgrades of ASM equipment at customer sites.
•Troubleshoot and resolve hardware issues related to tool operation.
•Conduct preventive and corrective maintenance following ASM protocols.
•Collaborate with global technical support teams to resolve complex hardware escalations.
•Provide user training and respond to customer inquiries professionally.
•Ensure compliance with cleanroom protocols and safety procedures.
•Maintain accurate service documentation, including install status and service reports.