Wachter’s greatest asset is the people who work here. Join the Wachter family and chart your career path!
About the role
Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM and evening shift 11pm-7AM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.
Requirements
We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.
Duties and Responsibilities:
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Works in close coordination with project managers and field technicians on customer-facing projects.
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Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
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Ability to follow project documentation to ensure proper execution of project support requirements.
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Provide service and troubleshooting support to field techs via phone, chats, and emails.
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Implement, change, and create processes for different project needs when they arise.
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Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
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Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
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Ability to execute and or create programs and scripts.
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Remotely configure/verify port configurations and network settings.
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Assist with any other technical needs that we can meet for the teams as they arise.
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Adhere to all required project safety requirements.
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Excellent written and verbal communication skills.
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Exceptional problem-solving skills.
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Strong attention to detail, organizational, and follow-up skills.
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Efficiently read and decipher manufacturer instructions.
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Experience with Network switch programming.
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IP camera programming experience.
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Perform any other duties not specifically stated herein, but which your supervisor may assign.
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Operational knowledge of Virtual Desktop Infrastructure (VDI)
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Operational knowledge of switch configuration and programming.
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Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
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Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.